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A severity one business critical outage resulted in a meeting between the CEO’s of both the global outsource leader and global insurance industry leader. Both parties decided to perform a business and IT Health-Check to understand the alternate perspectives of both parties in effort to avoid the need to terminate a $1 Billion contract. Legal teams had mobilised on both sides to look at their own exit strategy.

The Aspire founder was engaged to help shape and conduct the business and IT health check. A team of 5 resources was deployed for 10 weeks utilising the Aspire CIO Diagnostic model to support the analysis. Interviews were conducted 1 to 1 and in small groups to get to the hidden truths and root causes underlying the problems between both parties and the problems were analysed from both parties perspective with the team assigned asked to be objective and independent.

The Aspire founder helped to deliver the summary of findings and recommendations to the CEO’s of both companies. The health-check significantly changed the clients perception of the outsourcer as a trusted advisor and true business partner with relationship moving from Red to Green extremely quickly. The change in attitudes has resulted in the $1 Billion contract being continued and £$ to $2 Billion in additional revenues being identified. The account teams approach to collaboratively working with the client has been significantly improved.