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The 4PX Diagnostic model which underpins the "4px Boosting Playbook ©", is comprised of the following sections:

PEOPLE: We assess the store team structure, roles and responsibilities, service coverage and mindset, among other elements influencing productivity, retention and consumer experience.

PROCESSES: We assess the back and front house processes, such as stock delivery, replenishment, stock count, rota scheduling, omnichannel, and tech systems in place, which affect cost efficiency and service.

PRODUCT: We analyse the product allocation process and system, including weeks’ cover, stock rotation and availability, among other elements like visual merchandising impacting sales and profit.

PLACE: We comprehensively analyse the store layout and consumer journey through the different service points, evaluating areas of opportunity and improvement, enhancing sales and consumer experience.

EXPERIENCE: We conduct a 360ºassessment of your store’s consumer experience and benchmark it against other players and competitors in the market, analysing your brick-andmortar competitive advantage

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